Privacy Policy

1. Overview

HexaLogicDev provides software development, website development, SaaS engineering, mobile app development, UI/UX design, DevOps, QA, and related digital services. We respect your privacy and aim to be transparent about what information we collect and how we use it.

By using our website or sending information to us, you acknowledge that your personal information will be handled as described in this Privacy Policy. If you do not agree with this Policy, please do not submit personal information through the website.

2. Scope of This Policy

This Policy applies to personal information we collect through:

• our website and public pages;
• contact, quote, discovery, and project inquiry forms;
• emails, calls, meetings, and other communications with us;
• proposal, onboarding, contract, billing, and support workflows;
• analytics, cookies, logs, and similar website technologies.

Client projects may involve separate agreements, data processing addenda, confidentiality terms, or security requirements. Those documents control where they conflict with this public website Policy.

3. Information We Collect

Information you provide

When you contact us, request a proposal, or work with our team, we may collect your name, email address, phone number, company name, role, selected service, budget range, project requirements, message content, meeting notes, attachments, billing details, and other information you choose to provide.

Project and business information

During discovery and delivery, we may receive business documents, product requirements, technical specifications, workflow descriptions, access instructions, test data, account information, or other materials needed to scope, build, maintain, or support your project.

Website and device information

We may collect IP address, browser type, device type, operating system, pages viewed, referring URLs, approximate location, timestamps, interaction data, and diagnostic information through server logs, cookies, analytics, and similar technologies.

Sensitive information

Please do not send passwords, production credentials, government ID numbers, payment card details, health records, or other sensitive information through public website forms. If a project requires handling sensitive or regulated data, we will address it through an appropriate contract, access process, and security plan.

4. Sources of Information

We may receive information from:

• you directly, such as when you submit a form or email us;
• your organization, colleagues, or authorized representatives;
• our website systems, analytics tools, and hosting infrastructure;
• business partners, referrals, public websites, and professional networks;
• service providers that support communications, billing, scheduling, or delivery.

5. How We Use Information

We use personal information to:

• respond to inquiries and communicate with you;
• schedule calls, understand requirements, and prepare proposals;
• provide, manage, improve, and support our services;
• create estimates, contracts, invoices, and project documentation;
• operate, secure, troubleshoot, and improve our website and systems;
• send service updates, administrative messages, and project notices;
• send marketing communications where permitted by law;
• detect, prevent, and respond to fraud, abuse, security incidents, or misuse;
• comply with legal, tax, accounting, contractual, and regulatory obligations;
• protect our rights, our clients, our team, and other users.

6. Legal Bases for Processing

Where privacy laws require a legal basis, we rely on one or more of the following:

• Consent: when you choose to submit a form, subscribe, accept cookies, or opt in to communications.
• Contract: when processing is needed to provide services, prepare proposals, manage contracts, or respond to support requests.
• Legitimate interests: to run our business, improve our website, secure our systems, communicate with potential clients, and prevent abuse.
• Legal obligations: when we need to comply with tax, accounting, court, regulatory, or other legal requirements.

7. How We Share Information

We do not sell personal information. We may share information in limited situations, including with:

• Service providers: hosting, cloud infrastructure, email, analytics, CRM, scheduling, project management, payment, security, and communication tools.
• Professional advisers: lawyers, accountants, auditors, insurers, and consultants where reasonably necessary.
• Authorities and legal parties: when required by law, legal process, or to protect rights, safety, and security.
• Business transaction parties: if we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.
• With your direction: when you ask us to share information with another vendor, platform, or integration partner.

8. Cookies and Tracking Technologies

We may use cookies, pixels, local storage, server logs, and similar technologies to operate the website, remember preferences, measure performance, understand traffic, detect errors, and improve our services.

These technologies may include:

• Essential cookies needed for security, navigation, and core website functions.
• Analytics cookies that help us understand visits, pages, sources, and performance.
• Preference cookies that remember choices such as theme or display settings.
• Marketing technologies if we run campaigns or measure advertising performance.

You can usually control cookies through your browser settings. Blocking some cookies may affect website functionality.

9. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by law. Retention periods depend on the type of information, our relationship with you, legal requirements, and operational needs.

For example, we may retain:

• inquiry records long enough to respond, follow up, and manage leads;
• project records for the life of the project and a reasonable support period;
• contract, invoice, tax, and accounting records as required by law;
• security and server logs for a limited period needed to protect our systems.

When information is no longer needed, we will delete, anonymize, archive, or securely restrict it according to our business and legal requirements.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. Measures may include access controls, least-privilege permissions, secure hosting practices, encrypted transport, internal procedures, and vendor review where appropriate.

No website, internet transmission, cloud service, or storage system can be guaranteed to be completely secure. If you believe information you shared with us has been compromised, contact us immediately.

11. International Transfers

HexaLogicDev works with clients and service providers in different countries. Your information may be processed in Pakistan, the United States, the United Kingdom, the European Economic Area, or other locations where we, our clients, or our providers operate.

Where required, we use appropriate safeguards for international transfers, such as contractual commitments, vendor terms, and other lawful transfer mechanisms.

12. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information;
• request restriction of processing;
• object to certain processing activities;
• request a portable copy of your information;
• withdraw consent where processing is based on consent;
• opt out of marketing communications;
• appeal certain privacy decisions where the law provides that right;
• lodge a complaint with a data protection authority.

To exercise a right, contact us at hello@hexalogicdev.com. We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights.

13. Regional Privacy Notices

European Economic Area, United Kingdom, and Switzerland

If GDPR-style laws apply to you, you may have the rights listed above. HexaLogicDev may act as a controller for website, inquiry, marketing, and business contact information. For client project data, our role may vary depending on the contract and the nature of the processing.

California and other U.S. state privacy laws

We may collect categories of personal information such as identifiers, internet or network activity, commercial information, professional or employment-related information, approximate geolocation from IP address, and inferences related to service interests. We use these categories for the business purposes described in this Policy.

We do not sell personal information and do not knowingly share personal information for cross-context behavioral advertising on this website unless we provide a legally required opt-out mechanism. We do not use sensitive personal information to infer characteristics.

Do Not Track

Some browsers offer Do Not Track signals. Because there is no consistent industry standard for responding to these signals, our website may not respond to them. You can still control cookies and tracking through browser settings and any consent tools we provide.

14. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

15. Third-Party Links and Services

Our website may link to third-party websites, platforms, social media pages, repositories, payment providers, or client websites. We are not responsible for the privacy practices or content of third-party services. Review their privacy policies before providing personal information.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, laws, or business operations. The updated version will be posted on this page with a revised last updated date. Your continued use of the website after an update means the revised Policy applies going forward.

17. Contact Us

If you have questions about this Privacy Policy or want to exercise a privacy right, contact us:

• Email: hello@hexalogicdev.com
• Phone: +92 341 7542448
• Address: Gulberg 3, Lahore, Pakistan